Privacy Policy

Vechilo is a platform that lets local businesses create a mobile-friendly page with products, posts, business hours, and WhatsApp inquiries, and optionally appear in our public Explore directory. This Privacy Policy explains how we collect, use, store, and share personal information when you use our platform and related services (the "Service").

We operate the Service for business owners ("Account holders") who create pages, and for visitors who browse public pages or submit inquiries. Some visitor information is also shared with the business that receives the inquiry.

Under India's Digital Personal Data Protection Act, 2023 (where it applies), Vechilo generally acts as a Data Fiduciary for platform account data, inquiry records stored in our systems, and analytics described in this policy.

When a visitor submits an inquiry on a business page, the business owner also receives and may process that visitor's name and phone number to respond on WhatsApp. The business owner is responsible for how they use, retain, and protect that information after it is shared with them.

When you register and use Vechilo, we may collect:

When someone browses or interacts with a published business page, we may process:

Before submitting an inquiry, visitors are shown a notice and must confirm consent that their name and mobile number may be stored by Vechilo and shared with the business to handle the inquiry.

Vechilo uses cookies, local storage, and similar technologies to provide, secure, and improve the platform. We use these technologies to:

We may also use third-party analytics services (such as Google Analytics or Microsoft Clarity) to help us understand how users interact with Vechilo. These services may collect anonymous usage information (such as page views, scroll activity, and browser types) to help us optimize our platform's performance and user experience.

We process personal information only where we have a valid basis under applicable law.

We use personal information to:

We do not sell personal information. We share data only as needed to run the Service. Vechilo relies on trusted third-party providers to power our platform. These providers only receive the specific information necessary to perform their respective services under confidentiality obligations:

When you publish your business page, information you choose to include (such as business name, logo, description, category, address, hours, products, and posts) may be visible to anyone with your page link or through Explore search and category browsing.

Your WhatsApp number is used so customers can contact you. Consider what you publish carefully.

We may use your email address to send you critical, transaction-related communications, including:

If we introduce promotional or marketing emails in the future, you will always have the option to unsubscribe or opt out of receiving those messages by following the unsubscribe link included at the bottom of the email.

We retain account and business data while your account is active and as needed to provide the Service.

Inquiry records (name, phone, product inquired about, and related metadata) are retained while the receiving business account remains active, so the business owner can view customer activity in their dashboard.

WhatsApp click analytics are retained for the same period unless deleted earlier upon request.

Page activity events used for business page analytics are deleted automatically about 400 days after they are recorded, so a business can compare the current period against the same period last year and no longer.

We will delete or anonymize personal information within 30 days after receiving and verifying a deletion request, unless we are legally required to retain certain information. Encrypted backups may temporarily retain deleted information before permanent removal.

You may delete or update much of your business content from the dashboard at any time. Account holders and visitors may request deletion using the contact email below.

We use industry-standard technical and organizational security measures to protect your personal information. These include secure authentication methods, password hashing, data encryption in transit, strict access controls on our APIs and databases, and regular security updates to our systems.

However, please note that no method of electronic transmission or storage is completely secure, and no online service can guarantee absolute security. We recommend using a strong, unique password and keeping your login credentials confidential.

Account holders can update profile and business information in the dashboard, change password in account settings, and unpublish pages to remove them from public discovery.

Depending on applicable law (including India's Digital Personal Data Protection Act, 2023 where it applies), you may have rights to access, correct, delete, or withdraw consent for certain processing.

Visitors who submitted an inquiry may request access to or deletion of their inquiry data by emailing us with the business name, approximate date of inquiry, and the mobile number used. We may need to verify the request before acting.

Visitors can avoid saving details in localStorage by using private browsing or clearing site data, and can choose not to submit inquiries.

Vechilo is operated and hosted in India. If you access the Service from outside India, please be aware that your personal information may be transferred to, processed, and stored in India or other countries where Vechilo, its affiliates, or its third-party infrastructure providers operate. Data protection laws in these countries may differ from those in your jurisdiction.

The Service is intended for businesses and adults. It is not directed to children under 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will revise the "Last updated" date and, where required, ask account holders to accept updated terms before continuing to use the Service.

For privacy questions or requests, email us at the address shown on this page. Please include enough detail for us to verify your account or request.